Shipping & Returns 

Shipping policy

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. Depending on the volume of orders at the time, there could be delays. The delays caused by postal service issues or high volume seasons are out of my control. You will receive another notification when your order has shipped. If you have any questions regarding updates on your order, please contact me directly!

Domestic shipping rates and estimates

Product prices include the cost of shipping flat-rate within the US unless otherwise noted.

Local delivery

Free local delivery is available for orders over $75 within Indianapolis city limits. For orders under $75, we charge $10 for local delivery.

We will contact you via text message with the phone number you provided at checkout to schedule a delivery and then to notify you on the day of our arrival. 

Local pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 10 business days. We will send you an email when your order is ready along with instructions. 

International Shipping

We offer international shipping, but the cost of shipping has to be determined depending on customs and fees.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. London Heist is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Please contact londonheist.art@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at londonheist.art@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

There will be no refunds or returns for products that arrive as described on the item description. Please email me if you have a specific concern, but these items are one of a kind art, and unless they are damaged by the shipping service, they will arrive as described.

Terms of Use

1. Terms

By accessing this Website, accessible from londonheist.com, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on London Heist's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;

  • use the materials for any commercial purpose or for any public display;

  • attempt to reverse engineer any software contained on London Heist's Website;

  • remove any copyright or other proprietary notations from the materials; or

  • transferring the materials to another person or "mirror" the materials on any other server.

This will let London Heist to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format. These Terms of Service has been created with the help of the Terms Of Service Generator.

3. Disclaimer

All the materials on London Heist’s Website are provided "as is". London Heist makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, London Heist does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

4. Limitations

London Heist or its suppliers will not be held accountable for any damages that will arise with the use or inability to use the materials on London Heist’s Website, even if London Heist or an authorize representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on London Heist’s Website may include technical, typographical, or photographic errors. London Heist will not promise that any of the materials in this Website are accurate, complete, or current. London Heist may change the materials contained on its Website at any time without notice. London Heist does not make any commitment to update the materials.

6. Links

London Heist has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by London Heist of the site. The use of any linked website is at the user’s own risk.

7. Site Terms of Use Modifications

London Heist may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy.

9. Governing Law

Any claim related to London Heist's Website shall be governed by the laws of us without regards to its conflict of law provisions.